Accessibility Policy Statement
Section 1
Statement of Commitment
"Toplofikacia Sofia" EAD is committed to ensuring equal access for all to its mobile applications as per the requirements of Article 58 (c) of the Electronic Government Act (Supplemented, SG issue No. 102 of 31.12.2019) and Article 39 and 39 (a) of the Ordinance on the general requirements to the information systems, registers and electronic administrative services (amended and supplemented, SG issue No. 4 of 14.01.2020).
This accessibility statement applies to the content of mobile applications published on:
Google Play Store: https://play.google.com/store/apps/details?id=my.toplo
Apple Store: https://apps.apple.com/bg/app/моето-топло/id6742251014
Accessible content is ensured by full compliance withEN 301 549 V3.2.1 (2021-03) standard.
I. Compliance status
These mobile applications are partially compliant with the specified standard due to identified non-compliances and exemptions listed below.
II. Non-accessible content
The non-conformities of the mobile applications of "Toplofikacia Sofia" EAD with the EN 301 549 V3.2.1 (2021-03) standard are in table Appendix 1 listed below.
Appendix 1
|
Requirement/ Description of non-compliance: |
Possible choices/ Explanation: |
|
Tactile or auditory status |
Requirement 5.6.1 from the EN 301 549 V3.2.1 (2021-03) for mobile applications Not applicable No tactile and auditory status indicators are used. |
|
Audio bandwidth for speech |
Requirement 6.1 from the EN 301 549 V3.2.1 (2021-03) for mobile applications Not applicable No audio bandwidth for speech is used. |
|
RTT communication |
Requirement 6.2.1.1 from the EN 301 549 V3.2.1 (2021-03) for mobile applications Not applicable No RTT communication is used. |
|
Concurrent voice and text |
Requirement 6.2.1.2 from the EN 301 549 V3.2.1 (2021-03) for mobile applications Not applicable No concurrent voice and text are used. |
|
Speaker identification |
Requirement 6.2.2.3 from the EN 301 549 V3.2.1 (2021-03) for mobile applications Not applicable No speaker identification is used. |
|
Visual indicator of Audio with RTT |
Requirement 6.2.2.4 from the EN 301 549 V3.2.1 (2021-03) for mobile applications Not applicable No visual indicator of Audio with RTT is used. |
|
RTT responsiveness |
Requirement 6.2.4 from the EN 301 549 V3.2.1 (2021-03) for mobile applications Not applicable No RTT responsiveness is supported. |
This Statement was initially prepared on: 23.05.2025 г.
Date of annual update (revision) of the statement: 23.05.2025 г.
Date of last revision and update of the statement after evaluation and substantial revision of the mobile applications: 23.05.2025 г.
The method used to prepare the statement is self-assessment made by the person under Article 1, paragraph 1 of the Electronic Government Act, the owner of the mobile applications and an external assessment carried out by a third party.
Feedback and contact details:
Address for providing feedback (signals) and suggestions on the accessibility of these mobile applications: To provide feedback and suggestions on the accessibility of these mobile applications, please contact us at: y.georgieva@toplo.bg and info@toplo.bg.
Link to feedback application form:
Contact details of the official(s) responsible for the accessibility and processing of requests sent through the feedback form: Yoana Georgieva, System security expert; +359 2 903 3084; е-mail: y.georgieva@toplo.bg.
Accessibility implementation procedure:
Pursuant to Article 58 of the Electronic Government Act and in accordance with the established internal rules in "Toplofikacia Sofia" EAD, the following procedure for handling signals has been defined:
1. Signals to "Toplofikacia Sofia" EAD can submitted in the following way:
Via the Contact form on the website of "Toplofikacia Sofia" EAD: https://toplo.bg/en/contact-us and https://my.toplo.bg/accidentsandrepairs (registration/ account in „My portal“ is needed). On paper at the office of "Toplofikacia Sofia" EAD at Yastrebets 23 B Str., residential area "Borovo" Via post, on paper, at address Yastrebets 23 B Str., residential building "Borovo". ул. Ястребец 23 Б, жк."Борово". Using the Customer Services phone number of “Toplofikacia Sofia”- 0700 11 111. Via e-mail at on info@toplo.bg.
2. Complaints under the procedure of Art. 58d, paragraph 2 of the Electronic Government Act for failure to meet the accessibility requirements or for failure to comply with the complaints handling policy under item 1, are to be submitted to the Chairperson of the State e-Government Agency at the Ministry of Electronic Governance office at. 6-th Iosif Gurko Str., Sofia 1000; or Electronically at mail@e-gov.bg (with subject: "Complaint regarding the violation of the accessibility of mobile applications") or by post, on paper, at the address of Ministry of Electronic Governance - 6-th Iosif Gurko Str., Sofia 1000.
3. According to Article 60a of the Electronic Government Act, the control over the compliance of the content of the internet pages and mobile applications with the accessibility requirements under Article 58c of the EGA, is carried out by the Chairperson of the State e-Government Agency".