Accessibility Policy Statement
Section 1
Statement of Commitment
"Toplofikacia Sofia" EAD is committed to ensuring equal access for all to its website toplo.bg as per the requirements of Article 58 (c) of the Electronic Government Act (Supplemented, SG issue No. 102 of 31.12.2019) and Article 39 and 39 (a) of the Ordinance on the general requirements to the information systems, registers and electronic administrative services (amended and supplemented, SG issue No. 4 of 14.01.2020).
This Accessibility Statement applies to the website https://www.toplo.bg.
Accessible content is ensured by full compliance with EN 301 549 V3.2.1 (2021-03) standard.
I. Compliance status
This website is partially compliant with the specified standard due to identified non- compliances and exemptions listed below.
II. Non-accessible content
The non-conformities of the site of "Toplofikacia Sofia" EAD with the EN 301 549 V3.2.1 (2021-03) standard are in table Appendix 1 listed below.
Appendix 1
| Requirement/ Description of non-compliance: | Possible choices/ Explanation: |
|---|---|
| If any audio on a Web page plays automatically for more than 3 seconds, either a mechanism is available to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level. |
Requirement 9.1.4.2. from the EN 301 549 V3.2.1 (2021-03) Not applicable There is no audio that plays in the background or starts automatically. |
| For any auto-updating information that (1) starts automatically and (2) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it or to control the frequency of the update unless the auto-updating is part of an activity where it is essential. |
Requirement 9.2.2.2.2. from the EN 301 549 V3.2.1 (2021-03) Not applicable No auto-updating components are used. |
| Functionality that can be operated by device motion or user motion can also be operated by user interface components and responding to the motion can be disabled to prevent accidental actuation. |
Requirement 9.2.5.4. from the EN 301 549 V3.2.1 (2021-03) Not applicable No functionality controlled by device or user motion is used. |
| The human language of each passage or phrase in the content can be programmatically determined. |
Requirement 9.3.1.2. from the EN 301 549 V3.2.1 (2021-03) Not applicable There are no pages with mixed content in different languages, except for abbreviations with the corresponding explanation in Bulgarian and links that refer to external sites. |
This Statement was initially prepared on 24.04.2024
Date of annual update (revision) of the statement: 24.04.2024
Date of last revision and update of the statement after evaluation and substantial revision of the website application: 24.04.2024
The method used to prepare the statement is self- assessment made by the person under Article 1, paragraph 1 of the Electronic Government Act, the owner of the website and an external assessment carried out by a third party.
Feedback and contact details:
Address for providing feedback (signals) and suggestions on the accessibility of this website: To provide feedback and suggestions on the accessibility of this website, please contact us at: y.georgieva@toplo.bg and info@toplo.bg.
Link to feedback application form:
Contact details of the official(s) responsible for the accessibility and processing of requests sent through the feedback form: Yoana Georgieva, System security expert; +359 2 903 3084; е-mail: y.georgieva@toplo.bg
Accessibility implementation procedure:
Pursuant to Article 58 of the Electronic Government Act and in accordance with the established internal rules in "Toplofikacia Sofia" EAD, the following procedure for handling signals has been defined:
1. Signals to "Toplofikacia Sofia" EAD can submitted in the following way:
Via the Contact form on the website: https://toplo.bg/contact-us and https://my.toplo.bg/accidentsandrepairs (registration/ account in „My portal“ is needed)
On paper at the office of "Toplofikacia Sofia" EAD at Yastrebets 23 B Str., residential area "Borovo".
Via post, on paper, at address Yastrebets 23 B Str., residential building "Borovo".
Using the Customer Services phone number of “Toplofikacia Sofia”- 0700 11 111.
Via e-mail at info@toplo.bg.
2. Complaints under the procedure of Art. 58d, paragraph 2 of the Electronic Government Act for failure to meet the accessibility requirements or for failure to comply with the complaints handling policy under item 1, are to be submitted to the Chairperson of the State e-Government Agency at the Ministry of Electronic Governance office at. 6-th Iosif Gurko Str., Sofia 1000; or Electronically at mail@e-gov.bg (with subject: "Complaint regarding the violation of the accessibility of websites ") or by post, on paper, at the address of Ministry of Electronic Governance - 6-th Iosif Gurko Str., Sofia 1000.
3. According to Article 60a of the Electronic Government Act, the control over the compliance of the content of the internet pages and mobile applications with the accessibility requirements under Article 58c of the EGA, is carried out by the Chairperson of the State e-Government Agency".