The new general invoice - clear and understandable
The new general invoice for the heating season 2020/2021 of Toplofikacia Sofia with a simplified presentation of the information is already a fact. Designed to be as close as possible to the monthly invoice already known to our customers, which the company introduced at the beginning of the past heating season. On the first page, customers will be able to see the amount due and the payment deadline. The most important information for consumers is listed at the beginning, and on the next page are detailed explanations and useful facts. The new invoice format was discussed at working meetings with our experts and subsequently tested among users.
The changes in the layout are applied for the different forms of payment for the used heat energy - estimated consumption and payment in equal monthly installments.
The new invoices still include the current consumer details, such as subscriber number, together with those introduced by the new information system - installation number and contractual account number.
On the first page of the general invoice is indicated the actual cost of heat for the two price periods, calculated by the companies for share distribution. The value of the amount of energy consumed for the reporting period is presented in the last row of the first table.
An information on the amount for additional payment or return has been added on the home page. The information is presented on a separate line for greater clarity and visibility, and the way in which it is formed is shown in a separate table.
Additionally, the deadline for complaints on the prepared balancing accounts is indicated.
On the second page of the general invoice, our customers can see explanatory information about the issued credit notes for estimated heating. For those who have chosen to pay in equal monthly installments, the monthly installments invoiced and the estimated accrued amounts for the reporting period have been added.
For the convenience of the customers, the invoices indicate the various payment options, as well as the addresses of the customer centers of Toplofikacia Sofia.
A detailed description of the general invoices with clear graphic symbols can be found on the company's website.
Toplofikacia Sofia pays special attention to the possibility for customers to request an electronic invoice through the company's website www.toplo.bg. Along with the conveniences for the client, the choice to receive an electronic invoice is an expression of responsibility to nature and the protection of its resources.
